At Sophia Lustig, customer satisfaction is always our top priority. If you are not perfectly satisfied with your purchase, we will happily accept your timely return - or exchange - of unworn, unwashed, or defective clothing.*
Eligibility: Returns are accepted within 14 days of purchase. Items must be unused, in the same condition as received, and in the original packaging.
- Inspection: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Processing: If approved, a refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
- Fees:
- A Restocking Fee of 10% applies to all refunds other than store credit.
- A Dry Cleaning Fee applies to refunds for damaged items (makeup, deodorant, dirt).
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